{"id":10639,"date":"2021-06-08T19:42:24","date_gmt":"2021-06-08T17:42:24","guid":{"rendered":"https:\/\/www.desamark.com\/?p=10639"},"modified":"2024-10-04T00:20:22","modified_gmt":"2024-10-03T22:20:22","slug":"android-enterprise-support-engineer-answers","status":"publish","type":"post","link":"https:\/\/www.desamark.com\/en\/android-enterprise-support-engineer-answers\/","title":{"rendered":"Android Enterprise Support Engineer Answers"},"content":{"rendered":"<div class=\"b3cd6887acdafe2b327867b60ef6c5e5\" data-index=\"1\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<style>.rectangle_adsense { width: 600px; height: 300px; }\r\n@media(max-width: 500px) { .rectangle_adsense { width: 300px; height: 600px; } }\r\n<\/style>\r\n<center><!-- banner-adaptable --><ins class=\"adsbygoogle rectangle_adsense\" data-ad-client=\"ca-pub-3365192051533074\" data-ad-slot=\"6285686843\"><\/ins><script>(adsbygoogle = window.adsbygoogle || []).push({});<\/script><\/center>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Android Enterprise Support Engineer Answers<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/public-files.gumroad.com\/variants\/z4fn16mzl23i6u4dxoubggo5oquf\/69c173585a0f1f486eca8dd8fae8ef11bed5a82986d3c3912e62d912c3dfeea7\" alt=\"Android Enterprise Support Engineer Answers\" width=\"550\" height=\"309\" \/><\/p><div class=\"b3cd6887acdafe2b327867b60ef6c5e5\" data-index=\"3\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<!-- link-adaptable -->\r\n<ins class=\"adsbygoogle\" style=\"display:block;height:129px;\" data-ad-client=\"ca-pub-3365192051533074\" data-ad-slot=\"9455629345\" data-ad-format=\"link\" data-full-width-responsive=\"true\"><\/ins>\r\n<script>(adsbygoogle = window.adsbygoogle || []).push({});<\/script>\n<\/div>\n\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a class=\"button\" href=\"https:\/\/certificationanswers.gumroad.com\/l\/Android-Enterprise-Experts-Certification-Exam-Answers\" target=\"_blank\" rel=\"noopener\">Android Enterprise Experts Certification Exam Answers<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_1_Lesson_2_Answers\">Module 1 Lesson 2 Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-the-question-to-its-corresponding-watchpoint-drag-each-question-to-a-box-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match the question to its corresponding watchpoint. Drag each question to a box, then submit.<\/span><\/a><\/strong><\/p>\n<p>Select OS version\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Are the critical apps, policies and configurations supported by the OS?<\/span><\/strong><\/p>\n<p>Set device policies \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Are there multiple, conflicting policies set?<\/span><\/strong><\/p>\n<p>Upload apps \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Did you target your private apps to your managed Google Play Accounts enterprise?<\/span><\/strong><\/p>\n<p>Provision device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the device have network connectivity in order to update and enroll successfully?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_1_Lesson_3_Answers\">Module 1 Lesson 3 Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/apply-your-understanding-of-the-tools-weve-just-covered-by-matching-the-following-situations-to-the-tool-that-would-best-help-you-troubleshoot-the-issue-drag-and-drop-the-tool-to-the-scenari\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Apply your understanding of the tools we\u2019ve just covered by matching the following situations to the tool that would best help you troubleshoot the issue. Drag and drop the tool to the scenario, then click submit.<\/span><\/a><\/strong><\/p>\n<p>Customer reports that whitelisted apps aren\u2019t showing up in managed Google Play. Which tool would you use to ensure that managed Google Play can assign and make apps available to users? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Android Management Experience<\/span><\/strong><\/p>\n<p>Customer reports that a policy to disable the camera is only working on some devices. Which tool would you use to test policy problems? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">TestDPC<\/span><\/strong><\/p>\n<p>Customer reports that configured apps are crashing and policies aren\u2019t being applied, how would you test that the EMM console is configured correctly? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Android Management API colab<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_1_Lesson_5_Review_Answers\">Module 1 Lesson 5 Review Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-a-customer-reports-an-issue-what-do-you-follow-to-help-you-gather-information-select-an-answer-then-submit\/\">When a customer reports an issue, what do you follow to help you gather information? Select an answer, then submit.<\/a><\/strong><\/p>\n<p>(A) Watchpoints<\/p>\n<p class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Problem solving framework<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-escalating-an-issue-who-would-usually-be-the-first-partner-you-should-escalate-to-select-an-answer-then-submit\/\">When escalating an issue, who would usually be the first partner you should escalate to? Select an answer, then submit.<\/a><\/strong><\/p>\n<ul>\n<li>(A) Carrier\/reseller<\/li>\n<li>(B) OEM<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>EMM<\/strong><\/li>\n<li>(D) Google<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-escalating-a-bug-report-to-an-emm-best-practice-is-to-upload-it-to-google-drive-or-another-cloud-storage-provider-and-share-it-from-there-select-an-answer-then-submit\/\">When escalating a bug report to an EMM, best practice is to upload it to Google Drive or another cloud storage provider and share it from there. Select an answer, then submit.<\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>True<\/strong><\/li>\n<li>(B) False<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.4 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-each-step-in-the-problem-solving-framework-with-its-corresponding-description-drag-each-answer-to-a-box-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.<\/span><\/a><\/strong><\/p>\n<p>Compare the observed behavior against the expected behavior. \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Describe behavior<\/span><\/strong><\/p>\n<p>Ask for screen captures, bug reports, and all other relevant information. \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Gather data<\/span><\/strong><\/p>\n<p>Eliminate conflated issues or general confusion that misdiagnose root causes. \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Trust but verify<\/span><\/strong><\/p>\n<p>Review common troubleshooting steps which may not apply to the issue or were skipped. \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Review watchpoints<\/span><\/strong><\/p>\n<p>Consider the most common causes identified to narrow the scope of the issue. \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Process of elimination<\/span><\/strong><\/p>\n<p>Identify systemic problems versus localized issues. \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Reproduce issue<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_2_Lesson_2_Answers\">Module 2 Lesson 2 Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-each-provisioning-method-with-its-description-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match each provisioning method with its description. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>NFC \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Transfer configurations to a new device using NFC hardware.<\/span><\/strong><\/p>\n<p>QR Code \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Scan a code to enroll a device using the device camera.<\/span><\/strong><\/p>\n<p>DPC Identifier \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Users enter a code to install a specific EMM agent.<\/span><\/strong><\/p>\n<p>Zero-touch enrollment \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Enroll devices in bulk with full management and no manual setup.<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-each-box-and-enter-the-missing-word-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select each box and enter the missing word, then submit.<\/span><\/a><\/strong><\/p>\n<p>What is the minimum OS that supports provisioning using a QR code?\u00a0\u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">7.0<\/span><\/strong><\/p>\n<p>How many different methods could you use to provision a dedicated device running Android 7.0? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">3<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/true-or-false-personal-device-byod-work-profiles-can-be-deployed-using-nfc-enrollment-select-the-correct-answer-then-submit\/\">True or False: Personal device (BYOD) work profiles can be deployed using NFC enrollment. Select the correct answer, then submit.<\/a><\/strong><\/p>\n<ul>\n<li>(A) True<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>False<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.4 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/why-is-zero-touch-ideal-for-most-fully-managed-device-deployment-scenarios-select-all-answers-that-apply-then-submit\/\">Why is zero-touch ideal for most fully managed device deployment scenarios? Select all answers that apply, then submit.<\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>There\u2019s no need for IT to physically handle the managed devices.<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Device deployments are streamlined.<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>Configurations are automatically applied to devices on first boot.<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>Users can\u2019t remove device management by simply factory resetting.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_2_Lesson_4_Answers\">Module 2 Lesson 4 Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/i-powered-on-the-device-and-used-the-camera-to-scan-the-qr-code-but-nothing-happens-is-this-behavior-select-1-answer-then-submit\/\">\u201cI powered on the device and used the camera to scan the QR code but nothing happens.\u201d Is this behavior: Select 1 answer, then submit.<\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Observed<\/strong><\/li>\n<li>(B) Expected<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/the-enrollment-process-should-start-after-the-device-reads-the-qr-code-is-this-behavior-select-1-answer-then-submit\/\">The enrollment process should start after the device reads the QR code. Is this behavior: Select 1 answer, then submit.<\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Expected<\/strong><\/li>\n<li>(B) Observed<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-gathering-data-both-_____________and-android-management-api-quickstart-colab-can-be-used-to-test-various-enrollment-methods-select-1-answer-then-submit\/\">When gathering data, both _____________and Android Management API Quickstart Colab can be used to test various enrollment methods. Select 1 answer, then submit.<\/a><\/strong><\/p>\n<ul>\n<li>(A) Android Management Experience<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>TestDPC<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.4 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-provisioning-troubleshooting-select-5-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to provisioning troubleshooting. Select 5 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The five answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Provision device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select OS version\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Create\/sync users or groups<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Configure provisioning<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.5 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-watchpoints-can-be-ruled-out\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which watchpoints can be ruled out?<\/span><\/a><\/strong><\/p>\n<p>Select and bind your EMM \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the EMM you use support QR Code provisioning?<\/span><\/strong><\/p>\n<p>Select OS version\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the device support QR code enrollment?<\/span><\/strong><\/p>\n<p>Create\/sync users or groups \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the user set up to be able to enroll devices?<\/span><\/strong><\/p>\n<p>Configure provisioning \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Are the DPC extras specified in the QR code valid?<\/span><\/strong><\/p>\n<p>Provision device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the device have network connectivity in order to download the DPC?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.6 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-additional-steps-should-you-take-to-try-and-resolve-the-issue-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following additional steps should you take to try and resolve the issue? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Try regenerating the code<\/strong><\/li>\n<li>(B) Test to see if NFC will work instead<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>Try on a different WiFi network, or using mobile data<\/strong><\/li>\n<li>(D) Reach out to a carrier\/reseller for additional support<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.7 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/if-you-were-unable-to-resolve-the-qr-code-issue-where-should-you-first-escalate-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">If you were unable to resolve the QR code issue, where should you first escalate? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Carrier\/reseller<\/li>\n<li>(B) OEM<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>EMM<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.8 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/what-information-should-you-include-when-you-escalate-select-all-answers-that-apply-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">What information should you include when you escalate? Select all answers that apply, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Screenshot of error<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>QR code<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.9 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/i-turned-on-the-device-and-connected-to-wifi-the-device-goes-straight-to-the-google-account-login-without-engaging-the-zero-touch-setup-is-this-behavior-select-1-answer-then-subm\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">\u201cI turned on the device and connected to WiFi. The device goes straight to the Google account login without engaging the zero-touch setup.\u201d Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Expected<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Observed<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q<\/strong><strong>.10 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/i-turn-on-my-device-and-connect-to-wifi-and-the-zero-touch-process-starts-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">\u201cI turn on my device and connect to WiFi and the zero-touch process starts.\u201d Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Observed<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Expected<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.11 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-information-would-be-appropriate-to-gather-select-all-answers-that-apply-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following information would be appropriate to gather? Select all answers that apply, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Screenshot<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Zero-touch CSV export file<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>EMM configuration<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>Enrollment method<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(E)\u00a0<strong>Bug report<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.12 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-resources-could-be-used-to-troubleshoot-hannahs-zero-touch-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following resources could be used to troubleshoot Hannah\u2019s zero-touch issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Android Management Experience<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Zero-touch portal<\/strong><\/li>\n<li>(C) TestDPC<\/li>\n<li>(D) AM API Quickstart Colab<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.13 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-provisioning-troubleshooting-select-5-answers-then-submit-2\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to provisioning troubleshooting. Select 5 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The five answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Create\/sync users or groups<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Configure provisioning<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Provision device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select OS version\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.14 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-the-suggested-check-with-its-corresponding-watchpoint-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Select and bind your EMM \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the EMM support zero-touch provisioning?<\/span><\/strong><\/p>\n<p>Select OS version\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the device zero-touch compatible?<\/span><\/strong><\/p>\n<p>Create\/sync users or groups \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Are the correct IMEIs uploaded to the zero-touch portal? Is the user set up<\/span><\/strong><\/p>\n<p>Configure provisioning \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Are the CSV values (e.g. IMEI, device model) entered correctly?<\/span><\/strong><\/p>\n<p>Provision device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the device have connectivity?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.15 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-additional-steps-should-you-take-to-try-and-resolve-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Ask the customer to verify the device is showing in the zero-touch portal<\/li>\n<li>(B) Verify that the device supports zero-touch<\/li>\n<li>(C) Verify that EMM configuration is correct and applied<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>All of the above<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.16 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/checking-the-zero-touch-portal-we-can-see-that-the-emm-configuration-is-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Checking the zero-touch portal, we can see that the EMM configuration is\u2026. Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Applied<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Not applied<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.17 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/using-the-screenshot-of-the-imei-information-from-the-device-and-from-the-zero-touch-portal-what-could-be-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Using the screenshot of the IMEI information from the device and from the zero-touch portal, what could be the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Issue is unrelated<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Zero-touch portal showing incorrect IMEI<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.18 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/checking-the-screenshot-of-the-device-build-information-we-can-also-determine-that-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Checking the screenshot of the device build information, we can also determine that\u2026 Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Device model does not support zero-touch<\/strong><\/li>\n<li>(B) The Kernel version does not match the OS version<\/li>\n<li>(C) Baseband version does not support WiFi<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>OS version does not support zero-touch<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.19 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/zero-touch-isnt-triggering-on-a-pixel-2-you-have-pulled-zero-touch-csv-export-file-and-the-imei-is-correct-what-could-be-the-cause-of-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Zero-touch isn\u2019t triggering on a Pixel 2, you have pulled zero-touch CSV export file and the IMEI is correct, what could be the cause of the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) The serial number of the device is not present<\/li>\n<li>(B) The model type is not present<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>The zero-touch CSV lists the incorrect manufacturer<\/strong><\/li>\n<li>(D) Issue is unrelated<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.20 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/where-should-you-escalate-to-change-the-imei-manufacturer-in-the-zero-touch-portal-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Where should you escalate to change the IMEI \/ manufacturer in the zero-touch portal? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Carrier\/reseller<\/strong><\/li>\n<li>(B) EMM<\/li>\n<li>(C) OEM<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_2_Lesson_5_Review_Answers\">Module 2 Lesson 5 Review Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-methods-allows-devices-to-be-provisioned-in-bulk-without-requiring-manual-set-up-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following methods allows devices to be provisioned in bulk without requiring manual set up? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) DPC Identifier<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Zero-touch<\/strong><\/li>\n<li>(C) NFC<\/li>\n<li>(D) QR Code<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-should-organizations-consider-while-preparing-to-provision-devices-select-3-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following should organizations consider while preparing to provision devices? Select 3 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>If the OS supports the method<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>If the device supports the method<\/strong><\/li>\n<li>(C) If the carrier\/reseller supports the method<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>If the EMM supports the method<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_3_Lesson_2_Answers\">Module 3 Lesson 2 Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-the-description-of-each-step-in-the-managed-configuration-process-to-its-corresponding-section-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match the description of each step in the managed configuration process to its corresponding section. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Developer \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">When a developer builds an app for Google Play, they must meet certain requirements.<\/span><\/strong><\/p>\n<p>App + Schema \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">An app schema is a set of policies an app is willing to accept. This is included when the app is uploaded to Google Play.<\/span><\/strong><\/p>\n<p>Schema \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">The EMM console can read an app\u2019s schema and display it in their UI. This allows IT admins to set the app configurations like server, name, server config, or security policy.<\/span><\/strong><\/p>\n<p>Config \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Once the app is properly configured, the EMM will save the configurations and send it back to Google Play.<\/span><\/strong><\/p>\n<p>Configured app \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">At the time of installation, Google Play will deliver the app and its saved configurations to the device, providing a seamless end-user experience.<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_3_Lesson_4_Answers\">Module 3 Lesson 4 Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/i-should-be-able-to-see-the-app-in-the-managed-google-play-store-or-it-should-already-be-installed-on-my-device-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">I should be able to see the app in the managed Google Play store or it should already be installed on my device. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Observed<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Expected<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/i-cant-find-the-private-app-i-need-for-my-job-in-the-managed-google-play-store-and-it-has-not-silently-installed-on-my-device-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">I can\u2019t find the private app I need for my job in the managed Google Play store and it has not silently installed on my device. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Expected<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Observed<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-information-would-be-appropriate-to-gather-from-james-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following information would be appropriate to gather from James? Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The four answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Package Names\/IDs<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Play EMM API calls<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Enterprise, User, and Device IDs<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.4 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-tools-could-you-use-to-test-james-application-problem-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following tools could you use to test James\u2019 application problem? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Android Management Experience<\/strong><\/li>\n<li>(B) TestDPC<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>AM API Quickstart Colab<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.5 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-application-troubleshooting-select-7-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to application troubleshooting. Select 7 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The seven answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select OS version\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Create\/sync users or groups<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Upload apps<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Set managed config<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Update apps\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Approve\/assign apps<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.6 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/how-could-you-rule-out-the-following-watchpoints-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">How could you rule out the following watchpoints? Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Select\/bind EMM \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the enterprise still bound?<\/span><\/strong><\/p>\n<p>Select OS version\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the application supported by the OS \/ device?<\/span><\/strong><\/p>\n<p>Create\/sync users or groups \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the application assigned to the correct users and\/or groups?<\/span><\/strong><\/p>\n<p>Upload apps \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the private app published and targeting your enterprise?<\/span><\/strong><\/p>\n<p>Approve\/assign apps \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the user able to find and install from the Play store?<\/span><\/strong><\/p>\n<p>Set managed config \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the app configured correctly?<\/span><\/strong><\/p>\n<p>Update apps\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Did the developer update the app and ask for additional permissions?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.7 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-additional-steps-should-you-take-to-try-and-resolve-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Check if users have connectivity<\/li>\n<li>(B) Verify that there are no conflicting policies<\/li>\n<li>(C) Confirm the app is approved in the EMM console<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>All of the above<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.8 \u2013\u00a0<span class=\"has-inline-color has-vivid-cyan-blue-color\"><a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/from-the-customer-youve-managed-to-collect-the-following-screenshots\/\">From the customer, you\u2019ve managed to collect the following screenshots:<\/a>\u00a0<\/span><\/strong><\/p>\n<p>1. The customer\u2019s managed Google Play console<\/p>\n<p>2. Device\u2019s Play Store<\/p>\n<p>3. The list of organization IDs in the Developer Google Play Console<\/p>\n<p>4. Package ID<\/p>\n<p><strong><span class=\"has-inline-color has-vivid-cyan-blue-color\">With this information, we can determine that\u2026\u00a0Select 1 answer, then submit.<\/span><\/strong><\/p>\n<p>(A) The Play Console isn\u2019t listing the package ID<\/p>\n<p>(B) The DPC has not been properly downloaded to the device<\/p>\n<p class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>The target organization has not been added to the list of approved organizations<\/strong><\/p>\n<p>(D) The package ID is incorrect<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.9 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/if-this-issue-requires-escalation-where-should-you-escalate-first-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">If this issue requires escalation, where should you escalate first? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Carrier\/reseller<\/li>\n<li>(B) OEM<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>EMM<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.10 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-is-the-best-way-to-describe-the-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following is the\u00a0best\u00a0way to describe the behavior? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Customer is using Android 7.0 devices that should support G Suite apps, but they keep crashing.<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Each time users open G Suite applications (Docs, Sheets, Slides, etc.) the apps prompt users to log into a personal Gmail account. Customer expects them to work only in an \u201coffline\u201d mode.<\/strong><\/li>\n<li>(C) G Suite apps are crashing.<\/li>\n<li>(D) Customer wants G Suite apps to work on their devices.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.11 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-gathering-data-what-crucial-data-point-will-provide-you-with-device-make-model-list-of-apps-on-device-app-permissions-and-network-information-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">When gathering data, what crucial data point will provide you with device make\/model, list of apps on device, app permissions, and network information? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Bug report<\/strong><\/li>\n<li>(B) Logcat<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.12 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/suppose-you-had-none-of-the-following-tools-setup-which-would-be-the-easiest-to-setup-and-allow-you-to-test-lizzies-app-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Suppose you had none of the following tools setup. Which would be the easiest to setup\u00a0and\u00a0allow you to test Lizzie\u2019s app issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) AM API Quickstart Colab<\/li>\n<li>(B)TestDPC<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>Android Management Experience<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.13 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-troubleshooting-lizzies-problem-select-6-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to troubleshooting Lizzie\u2019s problem. Select 6 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The six answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Create\/sync users or groups<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Update apps\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Set managed config<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Approve\/assign apps<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select OS version\/device<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.14 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-the-suggested-check-with-its-corresponding-watchpoint-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Select\/bind EMM \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is there a Google account on the device?<\/span><\/strong><\/p>\n<p>Select OS version\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the app support the OS on the device?<\/span><\/strong><\/p>\n<p>Create\/sync users or groups \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the app approved for the user?<\/span><\/strong><\/p>\n<p>Approve\/assign apps \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Has the app being whitelisted in the managed Play Store?<\/span><\/strong><\/p>\n<p>Set managed config \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the app require a specific configuration to function?<\/span><\/strong><\/p>\n<p>Update apps\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Have app permissions recently changed?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.15 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-are-within-your-ability-to-check-when-attempting-to-reproduce-the-issue-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following are within your ability to check when attempting to reproduce the issue. Select 2 answers, then submit.<\/span><\/a><\/strong><\/p><div class=\"b3cd6887acdafe2b327867b60ef6c5e5\" data-index=\"4\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<style>.square_adsense { width: 336px; height: 280px; }\r\n@media(max-width: 500px) { .square_adsense { width: 300px; height: 250px; } }\r\n<\/style>\r\n<center><!-- banner-adaptable --><ins class=\"adsbygoogle square_adsense\" data-ad-client=\"ca-pub-3365192051533074\" data-ad-slot=\"6285686843\"><\/ins><script>(adsbygoogle = window.adsbygoogle || []).push({});<\/script><\/center>\n<\/div>\n\n<ul>\n<li>(A) Verify the user login credentials to the app are correct<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Check the app\u2019s managed configuration to see if it supports an \u201coffline\u201d mode and if it\u2019s set correctly<\/strong><\/li>\n<li>(C) Verify the app permissions have been set up correctly<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>Confirm that the app is approved in the EMM console<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.16 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-screenshots-shows-the-correct-managed-configuration-for-google-docs-that-would-answer-lizzies-organization-requirements-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following screenshots shows the correct managed configuration for Google Docs that would answer Lizzie\u2019s organization requirements? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>First Image<\/strong><\/li>\n<li>(B) Second Image<\/li>\n<li>(C) Third Image<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.17 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/what-information-should-you-include-if-you-needed-to-escalate-to-the-emm-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">What information should you include if you needed to escalate to the EMM? Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The four answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Screenshot or text of error encountered<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Reproduction steps taken<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>App policy set on EMM console<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_3_Lesson_5_Review_Answers\">Module 3 Lesson 5 Review Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-watchpoints-should-you-consider-when-troubleshooting-an-application-issue-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following watchpoints should you consider when troubleshooting an application issue? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Set device policies<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Set managed config<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>Select\/bind EMM<\/strong><\/li>\n<li>(D) Provision device<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-tools-will-help-to-identify-the-source-of-an-application-issue-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which tools will help to identify the source of an application issue? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) TestDPC<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Android Management Experience<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>AM API Quickstart Colab<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/true-or-false-some-emms-support-managed-google-play-through-an-iframe-providing-a-managed-google-play-experience-directly-from-the-console-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">True or False: Some EMMs support managed Google Play through an iFrame, providing a managed Google Play experience directly from the console. Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>True<\/strong><\/li>\n<li>(B) False<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_4_Lesson_4_Answers\">Module 4 Lesson 4 Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/users-shouldnt-be-able-to-connect-devices-to-bluetooth-or-access-bluetooth-settings-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Users shouldn\u2019t be able to connect devices to Bluetooth or access Bluetooth settings. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Expected<\/strong><\/li>\n<li>(B) Observed<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/some-users-are-able-to-access-bluetooth-in-the-settings-turn-it-on-and-connect-devices-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Some users are able to access Bluetooth in the settings, turn it on and connect devices. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Expected<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Observed<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-following-information-that-would-be-appropriate-to-gather-from-steve-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the following information that would be appropriate to gather from Steve. Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The four answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Screenshot or text of error encountered<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Policy set on EMM console<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Model\/Manufacturer, OS version<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.4 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-tools-could-you-use-to-test-steves-policy-problem-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following tools could you use to test Steve\u2019s policy problem? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>AM API Quickstart Colab<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>TestDPC<\/strong><\/li>\n<li>(C) Android Management Experience<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.5 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-policy-troubleshooting-select-5-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to policy troubleshooting.\u00a0Select 5 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The five answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Update apps\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select OS version\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Create\/sync users or groups<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Set device policies<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.6 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-the-suggested-check-with-its-corresponding-watchpoint-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Select\/bind EMM \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the EMM support this policy?<\/span><\/strong><\/p>\n<p>Select OS version\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the compliance policy only available on a specific OS version?<\/span><\/strong><\/p>\n<p>Create\/sync users or groups \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Does the policy target the desired user or user group?<\/span><\/strong><\/p>\n<p>Set device policies \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the correct policy active and pushed to affected devices?<\/span><\/strong><\/p>\n<p>Update apps\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is there an OS update or security patch available that resolves the issue?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.7 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/answer-the-questions-using-the-bug-report-snippets-above-as-a-resource-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Answer the questions using the bug report snippets above as a resource. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>What is the OS running on the device where Bluetooth is disabled? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">8.1.0<\/span><\/strong><\/p>\n<p>What is the OS running on the device where Bluetooth is still enabled? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">7.1.2<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.8 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/what-is-the-api-level-that-corresponds-to-android-8-0-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">What is the API level that corresponds to Android 8.0? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) API level 25<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>API level 26<\/strong><\/li>\n<li>(C) API level 27<\/li>\n<li>(D) API level 28<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.9 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/taking-our-answers-from-the-previous-activity-why-would-the-bluetooth-policy-not-be-applied-to-a-number-of-the-devices-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Taking our answers from the previous activity, why would the Bluetooth policy not be applied to a number of the devices? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>The no_bluetooth policy has a minimum supported OS of 8.0 so devices running 7.0 will need to be updated or replaced.<\/strong><\/li>\n<li>(B) The bug reports indicate that both are dedicated devices so any Bluetooth policy is redundant.<\/li>\n<li>(C) The no_config_bluetooth policy has a minimum supported OS of 8.0 so the issue will need to be escalated to the EMM.<\/li>\n<li>(D) The no_bluetooth and no_config_bluetooth policies are conflicting and one needs to be removed.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.10 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-additional-steps-should-you-take-to-try-and-resolve-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Check the policy properly configured<\/li>\n<li>(B) Verify the policy supported by the EMM<\/li>\n<li>(C) Confirm the phone has network connectivity for the policy to be applied<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>All of the above<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.11 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/since-the-policy-is-not-supported-by-the-minimum-os-on-the-device-would-you-resolve-the-issue-or-escalate-to-a-partner-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Since the policy is not supported by the minimum OS on the device, would you resolve the issue or escalate to a partner? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Escalate to carrier\/reseller<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Resolve issue<\/strong><\/li>\n<li>(C) Escalate to OEM<\/li>\n<li>(D) Escalate to EMM<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.12 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/a-wifi-configuration-was-pushed-out-via-the-emm-instance-that-would-automatically-connect-users-to-the-recently-upgraded-office-network-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">A WiFi configuration was pushed out via the EMM instance that would automatically connect users to the recently upgraded office network.\u00a0Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Observed<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Expected<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.13 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/the-wifi-configuration-policy-has-been-pushed-out-to-users-with-incorrect-data-users-cant-access-the-network-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">The WiFi configuration policy has been pushed out to users with incorrect data. Users can\u2019t access the network. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Observed<\/strong><\/li>\n<li>(B) Expected<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.14 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-following-information-that-would-be-appropriate-to-gather-from-linda-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the following information that would be appropriate to gather from Linda. Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The four answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Policy set on EMM console<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Screenshot or text of error encountered<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Model\/Manufacturer, OS version<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.15 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-reading-a-bug-report-what-section-of-a-bug-report-shows-which-restrictions-the-dpc-has-applied-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">When reading a bug report, what section of a bug report shows which restrictions the DPC has applied? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) DUMP OF SERVICE activity<\/li>\n<li>(B) DUMP OF SERVICE account<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>DUMP OF SERVICE device_policy<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.16 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/suppose-you-had-none-of-the-following-tools-setup-which-would-be-the-easiest-to-setup-and-allow-you-to-test-lindas-wifi-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Suppose you had none of the following tools setup. Which would be the easiest to setup and allow you to test Linda\u2019s WiFi \u00a0issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) TestDPC<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Android Management Experience<\/strong><\/li>\n<li>(C) AM API Quickstart Colab<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.17 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-policy-troubleshooting-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to policy troubleshooting. Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The four answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Create\/sync users or groups<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Set device policies<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select OS version\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.18 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-the-suggested-check-with-its-corresponding-watchpoint-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Does the EMM support this policy? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Select\/bind EMM<\/span><\/strong><\/p>\n<p>Does the device support the network you\u2019re trying to configure? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Select OS version\/device<\/span><\/strong><\/p>\n<p>Does the policy target the desired user or user group? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Create\/sync users or groups<\/span><\/strong><\/p>\n<p>Is the correct policy active and pushed to affected devices and is the SSID and password correct? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Set device policies<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.19 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-additional-steps-should-you-take-to-try-and-resolve-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Is the policy properly configured in the EMM?<\/li>\n<li>(B) Check the EMM Solutions directory \u2013 is the policy supported by the EMM?<\/li>\n<li>(C) Does the device\/OS support the network you\u2019re trying to configure?<\/li>\n<li>(D) Is the correct policy set?<\/li>\n<li>(E) Is there a policy conflict (multiple policies targeting the same device)?<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(F)\u00a0<strong>All of the above<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.20 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/is-the-wifi-configuration-correct-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Is the WiFi configuration correct? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Incorrect<\/strong><\/li>\n<li>(B) Correct<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.21 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/if-incorrect-which-part-of-the-configuration-needs-to-be-changed-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">If incorrect, which part of the configuration needs to be changed? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) SSID<\/li>\n<li>(B) Security type<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>WiFi password<\/strong><\/li>\n<li>(D) Nothing \u2013 the configuration is setup correctly<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.22 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/given-the-troubleshooting-steps-taken-would-you-resolve-or-escalate-to-a-partner-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Given the troubleshooting steps taken, would you resolve or escalate to a partner? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Escalate to OEM<\/li>\n<li>(B) Escalate to EMM<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>Resolve issue<\/strong><\/li>\n<li>(D) Escalate to carrier\/reseller<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span id=\"Module_4_Lesson_5_Review_Answers\">Module 4 Lesson 5 Review Answers<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/true-or-false-emm-support-is-always-the-first-step-of-escalation-when-troubleshooting-management-policies-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">True or False: EMM support is always the first step of escalation when troubleshooting management policies. Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>True<\/strong><\/li>\n<li>(B) False<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-troubleshooting-a-policy-related-issue-which-of-the-following-would-be-valid-watchpoints-to-consider-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">When troubleshooting a policy related issue, which of the following would be valid watchpoints to consider? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Set device policies<\/strong><\/li>\n<li>(B) Upload apps<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>Select\/bind EMM<\/strong><\/li>\n<li>(D) Provision device<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/whats-a-policy-that-can-only-be-set-on-a-work-profile-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">What\u2019s a policy that can only be set on a work profile? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Disable screenshot<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Cross profile contact sync<\/strong><\/li>\n<li>(C) Verify apps enforcement<\/li>\n<li>(D) Certificate Installation<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span id=\"Android_Enterprise_Support_Engineer_Final_Assessment_Answers\">Android Enterprise Support Engineer Final Assessment Answers<\/span><\/h2>\n<h3><\/h3>\n<h3><span id=\"Module_5_Final_Review_Answers\">Module 5 Final Review Answers<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><strong>Q.1 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/all-microsoft-exchange-email-should-be-visible-in-gmail-for-all-users-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">All Microsoft Exchange email should be visible in Gmail for all users. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Expected<\/strong><\/li>\n<li>(B) Observed<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.2 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/after-setting-up-gmail-on-end-users-devices-to-sync-their-microsoft-exchange-accounts-users-are-reporting-that-they-cant-see-some-of-their-emails-in-gmail-is-this-behavior-select\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">After setting up Gmail on end-users\u2019 devices to sync their Microsoft Exchange accounts, users are reporting that they can\u2019t see some of their emails in Gmail. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Expected<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Observed<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.3 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-following-information-that-would-be-appropriate-to-gather-from-steve-select-6-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the following information that would be appropriate to gather from Steve. Select 6 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The six answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Affected devices model\/OS<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Managed app configuration<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Screenshots<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>In-app feedback\u00a0<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Play EMM API calls<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.4 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-gathering-managed-app-configuration-data-is-it-best-to-request-this-from-users-or-check-the-emm-console-directly-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">When gathering managed app configuration data, is it best to request this from users or check the EMM console directly? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Check the EMM console<\/strong><\/li>\n<li>(B) Ask the user<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.5 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-tools-could-tomas-use-to-test-the-gmail-app-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following tools could Tomas use to test the Gmail app? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>AM API Quickstart Colab<\/strong><\/li>\n<li>(B) TestDPC<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>Android Management Experience<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.6 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-application-troubleshooting-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to application troubleshooting. Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The four answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Update apps\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Set managed config<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Set device policies<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.7 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/what-watchpoints-can-be-ruled-out-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">What watchpoints can be ruled out? Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Select\/bind EMM \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the enterprise still bound so that managed configurations can be pushed?<\/span><\/strong><\/p>\n<p>Set device policy \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Are any policies interfering with connectivity? Are the correct certificate(s) on the device, if needed?<\/span><\/strong><\/p>\n<p>Set managed config \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Is the managed app configuration correct? (e.g. server URL, sync window, etc)<\/span><\/strong><\/p>\n<p>Update apps\/device \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Did the Exchange environment, the Gmail app, or the managed app config change recently?<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.8 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/which-of-the-following-additional-steps-should-you-take-to-try-and-resolve-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Check if users have connectivity<\/li>\n<li>(B) Verify that there are no conflicting policies<\/li>\n<li>(C) Check Gmails configurations and sync window settings<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(D)\u00a0<strong>All of the above<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.9 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/tomas-has-provided-a-screenshot-of-the-gmail-app-from-a-users-device-and-of-gmails-managed-configuration-settings-using-the-screenshots-identify-what-may-be-causing-the-issue-sele\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Tomas has provided a screenshot of the Gmail app from a user\u2019s device and of Gmail\u2019s Managed Configuration settings. Using the screenshots, identify what may be causing the issue. Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) The hostname is incorrect<\/li>\n<li>(B) SSL Required should be off<\/li>\n<li>(C) There\u2019s no default email signature<\/li>\n<li>(D) The username is incorrect<\/li>\n<li>(E) The user logged into Gmail with an incorrect email address<\/li>\n<li>(F) There\u2019s no Login Certificate Alias<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(G)\u00a0<strong>Default Sync Window is too narrow<\/strong><\/li>\n<li>(H) The email address in Managed Configuration is incorrect<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.10 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/what-setting-would-you-recommend-for-tomass-organization-to-use-to-resolve-the-issue-and-enable-users-to-receive-emails-on-their-devices-in-real-time-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">What setting would you recommend for Tomas\u2019s organization to use to resolve the issue and enable users to receive emails on their devices in real time? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) 3<\/li>\n<li>(B) 4<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>0<\/strong><\/li>\n<li>(D) 2<\/li>\n<li>(E) 5<\/li>\n<li>(F) 1<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.11 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/if-this-doesnt-resolve-the-issue-it-will-require-escalation-where-should-you-escalate-first-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">If this doesn\u2019t resolve the issue, it will require escalation. Where should you escalate first? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Escalate to carrier\/reseller<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Escalate to EMM<\/strong><\/li>\n<li>(C) Escalate to OEM<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.12 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/what-information-should-you-include-if-you-needed-to-escalate-to-the-emm-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">What information should you include if you needed to escalate to the EMM? Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The 4 answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Play EMM API calls<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>App policy set on EMM console<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Reproduction steps taken<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.13 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/amy-should-be-able-to-search-for-work-contacts-from-the-personal-contacts-app-and-work-contact-info-should-display-when-calls-are-received-from-work-contacts-is-this-behavior-select-1-answer-then\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Amy should be able to search for work contacts from the personal contacts app, and work contact info should display when calls are received from work contacts. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Observed<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Expected<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.14 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/work-contacts-are-not-found-when-searched-for-and-caller-id-does-not-display-information-for-work-contacts-when-calls-are-received-is-this-behavior-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Work contacts are not found when searched for, and caller ID does not display information for work contacts when calls are received. Is this behavior: Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Observed<\/strong><\/li>\n<li>(B) Expected<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.15 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-following-information-that-would-be-appropriate-to-gather-if-we-need-to-escalate-the-issue-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the following information that would be appropriate to gather if we need to escalate the issue. Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The four answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Policy details<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Contacts \/ dialer app information<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Bug report<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Screenshot<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.16 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/when-gathering-data-where-could-you-pull-the-policy-information-from-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">When gathering data, where could you pull the policy information from? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>EMM console<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Bug report<\/strong><\/li>\n<li>(C) Zero-touch CSV export file<\/li>\n<li>(D) Logcat<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.17 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/select-the-watchpoints-that-apply-to-troubleshooting-amys-problem-select-4-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Select the watchpoints that apply to troubleshooting Amy\u2019s problem. Select 4 answers, then submit.<\/span><\/a><\/strong><\/p>\n<p>The 4 answers are:<\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select OS version\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Set device policies<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Update apps\/device<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\"><strong>Select\/bind EMM<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.18 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/match-the-suggested-question-with-its-corresponding-watchpoint-select-each-box-and-make-a-selection-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Match the suggested question with its corresponding watchpoint. Select each box and make a selection, then submit.<\/span><\/a><\/strong><\/p>\n<p>Does the EMM support cross profile contacts and caller ID policies? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Select\/bind EMM<\/span><\/strong><\/p>\n<p>Does the device support contact search in work profiles? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Select OS version\/device<\/span><\/strong><\/p>\n<p>Are cross profile caller ID and cross profile contact search policies applied? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Set device policies<\/span><\/strong><\/p>\n<p>Does the app cross profile caller ID and contacts search? Is there an app update pending? \u2013\u00a0<strong><span class=\"has-inline-color has-vivid-green-cyan-color\">Update app\/device<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q.19 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/checking-the-bug-report-where-would-you-expect-to-see-if-a-policy-restriction-had-been-pushed-to-the-device-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Checking the bug report, where would you expect to see if a policy restriction had been pushed to the device? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) DUMP OF SERVICE account<\/li>\n<li>(B) DUMP OF SERVICE crossprofileapps<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(C)\u00a0<strong>DUMP OF SERVICE device_policy<\/strong><\/li>\n<li>(D) DUMP OF SERVICE connectivity<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.20 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/using-the-feature-list-resource-select-the-feature-that-controls-contact-sharing-from-a-work-profile-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Using the\u00a0Feature List\u00a0resource, select the feature that controls contact sharing from a work profile. Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li>(A) Cross-profile data management<\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Cross-profile contact management<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.21 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/from-the-bug-report-snippet-has-the-policy-been-applied-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">From the bug report snippet, has the policy been applied? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>The policy has not been applied to the device<\/strong><\/li>\n<li>(B) The policy has been applied to the device but isn\u2019t working<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Q.22 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/if-policies-have-not-been-applied-would-you-escalate-or-resolve-the-issue-select-1-answer-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">If policies have not been applied would you escalate or resolve the issue? Select 1 answer, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Resolve issue<\/strong><\/li>\n<li>(B) Escalate to carrier\/reseller<\/li>\n<li>(C) Escalate to OEM \/ app developer<\/li>\n<li>(D) Escalate to EMM<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"b3cd6887acdafe2b327867b60ef6c5e5\" data-index=\"2\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- link-adaptable -->\r\n<ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-3365192051533074\" data-ad-slot=\"9455629345\" data-ad-format=\"link\" data-full-width-responsive=\"true\"><\/ins>\r\n<script>(adsbygoogle = window.adsbygoogle || []).push({});<\/script>\n<\/div>\n<p><strong>Q.23 \u2013\u00a0<a href=\"https:\/\/en.certificationanswers.com\/android-enterprise-support-engineer-answers\/if-policies-have-been-correctly-applied-but-contacts-are-still-not-searchable-where-would-you-escalate-this-issue-select-2-answers-then-submit\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">If policies have been correctly applied but contacts are still not searchable, where would you escalate this issue? Select 2 answers, then submit.<\/span><\/a><\/strong><\/p>\n<ul>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(A)\u00a0<strong>Escalate to OEM \/ app developer<\/strong><\/li>\n<li class=\"has-vivid-green-cyan-color has-text-color\">(B)\u00a0<strong>Escalate to EMM<\/strong><\/li>\n<li>(C) Escalate to carrier\/reseller<\/li>\n<li>(D) Resolve issue<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a class=\"button\" href=\"https:\/\/www.certificationanswers.com\/en\/exams-answers\/\" rel=\"nofollow\">Android Enterprise Support Engineer Answers<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Android Enterprise Support Engineer Answers &nbsp; Android Enterprise Experts Certification Exam Answers &nbsp; Module 1 Lesson 2 Answers &nbsp; Q.1 \u2013\u00a0Match the question to its corresponding watchpoint. Drag each question to a box, then submit. Select OS version\/device \u2013\u00a0Are the critical apps, policies and configurations supported by the OS? Set device policies \u2013\u00a0Are there multiple, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[186],"tags":[],"class_list":["post-10639","post","type-post","status-publish","format-standard","category-certifications","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Android Enterprise Support Engineer Answers - Desamark<\/title>\n<meta name=\"description\" content=\"Android Enterprise Support Engineer Answers &nbsp; Android Enterprise Experts Certification Exam Answers &nbsp; Module 1 Lesson 2 Answers &nbsp; Q.1\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.desamark.com\/en\/android-enterprise-support-engineer-answers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Android Enterprise Support Engineer Answers - Desamark\" \/>\n<meta property=\"og:description\" content=\"Android Enterprise Support Engineer Answers &nbsp; 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