Hubspot Partner Demo Course Answers
Educate and inspire your clients by learning how to run an impactful product demo. In this course you will learn how to plan and deliver a personalized demonstration that focuses on the goals and challenges of your client, rather than a standard feature presentation. Pick up some simple tips and tricks to get started with demos from our resident demo experts, the HubSpot Sales Engineers. Learn how to add value and identify opportunities to position your partner services in a demo.
Exam
- There are 50 questions.
- It should take 1 hour to complete.
- You must answer 38 questions correctly to pass.
- You must wait 12 hours between attempts.
- You have 3 horas to finish the exam.
What Marketing Hub edition includes brand domains?
HubSpot’s free marketing tools
Marketing Hub Starter
Marketing Hub Professional
Marketing Hub Enterprise
True or False? You have the ability to rotate leads to sales reps if you have only Marketing Hub Professional.
True – Lead rotation is a Marketing Hub Professional feature
False – Lead rotation is not available with HubSpot
True – Lead rotation is available with all Marketing Hub editions
False – Lead rotation is only available with Sales Professional/Enterprise editions
What is one of the main value propositions for the Marketing Hub lists tool?
Creation of call lists for the sales team
Powerful segmentation of your contacts
Addition of new contacts to the database at scale
The HubSpot software applies SEO tips to which of the following tools? (choose all that apply)
Blogs
Landing Pages
Website Pages
Ads
Emails
All of the above
True or False? You will only be able to use HubSpot SEO planning and analytics tools if you use the HubSpot blogging tool and CMS.
True
False
How many subdomains are included with Marketing Hub Professional?
3 Subdomains (Landing Pages, Blogs, Emails)
4 Subdomains (Landing Pages, Website Pages, Blogs, Emails)
Unlimited Subdomains
Which of the following are best practices that you should apply when designing a landing page? (choose all that apply)
Keep the page simple.
Include a clear call to action (e.g. a form) on the page.
Remove all distractions.
Include social sharing options.
Include your navigation bar to make it easy for visitors to return to your page.
Include a short description of the offer.
What criteria can be used to personalize smart content? (choose all that apply)
Country
Device Type
Referral Source
Preferred Language
Contact List Membership
Contact Lifecycle stage
All of the above
What are some of the primary values of the reports dashboards? (choose all that apply)
HubSpot will build all of the reports you need.
You do not need to refresh or update the data.
You can add up to 20 reports per dashboard.
There are dozens of out of the box reports available in the report library.
You can build your own custom reports from scratch.
True or False? With Marketing Hub Professional you have the option to build your own custom reports, which can pull information from multiple objects in HubSpot.
False – you will need to get the reporting add-on to do this.
True – Marketing Hub Professional allows you to build reports using two data sets in the same report.
True – Marketing Hub Professional will allow you to build reports using more than two data sets in the same report.
False, you will need Marketing Hub Enterprise.
When should you gather your prospect’s GPCT (goals, plans, challenges and timelines)?
During the first 20 minutes of the demo meeting
During the exploration/discovery call prior to the demo meeting
Throughout the demo meeting
Fill in the blank: An effective approach for a product demo is_____
tell-show-tell
trial and error
stop & go
rpt
Why should you qualify the “Why” several times?
To drill down to the root of your prospect’s challenges.
To flesh out the meeting.
To slow down the deal.
On the contact record what information can be seen on the timeline?
What company the contact is associated with.
What products the contact has bought.
Which of your website pages the contact has visited.
All of the above.
What factors can list segmentation be based on?
Demographic data
Behavioral data
Data from integrated systems like Surveymonkey
All of the above
Which of the following features are included in Marketing Hub Professional? (choose all that apply)
Workflows
Smart Content
Content Partitioning
A/B Testing
Predictive Lead Scoring
True or false? Customers looking to integrate their ads accounts to HubSpot need to buy the ads add-on.
True – You must purchase the ads add-on to connect your ads accounts to HubSpot.
False – You can connect your ads accounts to HubSpot’s free tools.
True or False? The content strategy tool doesn’t work if your content is hosted on another CMS like WordPress.
True
False
True or False? The HubSpot team will migrate your WordPress blog posts for you during onboarding/implementation.
True – The migration team will migrate up to 500 blogs posts for you.
False – You can import your blog posts yourself using the WordPress blog import tool.
True – The migration team will migrate or redesign your blog posts for you.
False – It is not possible to import your WordPress blog
Through HubSpot’s social tool you can publish to the following social networks (Check all that apply)
Which Sales Hub edition is required to define your own deal stages in a sales pipeline?
HubSpot’s free sales tools
Sales Hub Starter
Sales Hub Enterprise
Sales Hub Professional
What information would you expect to learn by asking, “how are your marketing and sales teams set up?” (choose all that apply)
How many portals your prospect might need
How many sales seats your prospect might need
What level of Sales Hub they might need (Free, Starter, Pro, Ent)
When they are hoping to get started
Whether they have the authority to buy
A prospect tells you that they collect their website leads on a regular basis and manually pass them to sales reps. Which HubSpot features should you position to improve that experience?
CTAs
Workflows and Automation
Blog posts
Forms
At which edition of Sales Hub do customers first get access to multiple sales pipelines?
Free
Starter
Professional
Enterprise
If your prospect tells you that they have four regional sales teams and they do not share leads across those teams, which features should we include in your demo?
Snippets
Teams and Permissions
Documents
Sequences
Playbooks can be used for which of the following? (choose all that apply)
speed up the ramp of new hires
extract the knowledge and processes of your most experiences reps
put in place a streamlined process for all reps to follow
ensure reps input the data that is required for the sales, service org to perform effectively.
All of the above
Playbooks can be used on which of the following record types? (choose all that apply)
Contact records
Company records
Deal records
Ticket records
All of the above
What are the 4 different packages within Sales Hub (Choose the right order, from low to high)?
Free / Enterprise / Professional / Sales Hub
Free / Starter / Professional / Reports
Free / Starter / Professional / Enterprise
Where can you find an in-depth features overview for what’s available at each level of Sales hub?
Hubspot home page
The HubSpot pricing page or the product catalog
Why go HubSpot page
The product catalog page shows which of the following: (choose all that apply)
Which features are per account/per user
What’s available at each level
The limitations for features
All of the above
What object associations can you see on a deal record? (Hint: the right column) (choose all that apply)
Contacts / Companies / Tickets
Playbooks
Products / Quotes
All of the above
Where can I filter deals to view deals that are owned by a user?
Deal pipeline
Deal forecast
Products
You have created your deal pipeline with several deal stages. You now want to set up an automatic notification for your sales rep when a deal moves to a particular stage. Where can you do this? (choose all that apply)
The deal record
Deal settings – automation
Deal pipeline
Workflows
What is the importance of presenting the prospects GPCT (Goals, Plans, Challenges, Timeline) at the start of a demo? (choose all that apply)
It confirms that the demo will cover valuable content for the prospect.
It can be used to reinforce HubSpot as the best solution to meet a prospect’s challenges and goals at the conclusion of a demo.
It tells the salesperson what budget the prospect has so they can sell more licenses.
It quantifies goals your prospect must hit in order to be successful, aligning growth with HubSpot to the financial success of your prospect.
Which of these sales tools are NOT included with the HubSpot and Gmail integration?
Snippets
Meetings
Workflows
Sequences
Templates
Can multiple sales reps be added to the default contact owner property in HubSpot?
Yes
No
From where in HubSpot can sales reps create tasks? (choose all that apply)
Tasks Dashboard
Lists
Contact, company, deal, ticket record
HubSpot Mobile App
Which of the following is not a benefit of snippets for sales teams?
Increase productivity
Simplify communications
Ensure reps can’t personalize emails
True or False? With HubSpot’s free tools you will get access to the tickets tool.
True – Tickets are available with HubSpot’s free tools.
False – Tickets are only available with Service Hub Professional.
True – You can create multiple ticket pipelines with HubSpot’s free tools.
False – Tickets are only available with Sales Hub Professional.
With HubSpot’s free tools, do you get access to 5 email templates per user or per portal?
per user
per portal
In which edition of Service Hub can you get calculated fields?
Free
Starter
Professional
Enterprise
How many users are included, by default, in the Service Hub Professional edition?
1 user
5 users
10 users
Fill in the blank: With Service Hub ____ you can create up to 1000 personal and teams meetings links, plus additional customization.
Starter
Professional
Enterprise
All of the above
What does GPCT stand for?
Group, perform, claim, test
Game, plan, cost, timing
Goals, plans, challenges, and timeline
Global, peripheral, change, tracks
Which of the following metrics is not measured in the knowledge base analytics?
Average time on article
Number of views
Number of clicks
Helpful rating
Fill in the blank: As a best practice, it’s better to ask questions and engage the conversation with your prospect ________.
at the end of the demonstration
the beginning of the demonstration
at any time of the demonstration
at no point of the demonstration
With Service Hub, which of the following areas could you offer your services around? (choose all that apply)
Technical Implementation
Knowledge Base Creation
Process Design
KPI Definition
Marketing and Sales Alignment
Customer Satisfaction
All of the above
What are the channels that I can connect with conversations inbox?
SMS and email
Email and chat
Chat and SMS
SMS and WeChat
True or false? Contacts can be created directly from a live chat (chatflow) in HubSpot.
True
False
What does SLA stand for (in the context of Service Hub)?
Standard Legal Agreement
Service Level Agreement
Software License Agreement
What are some elements that can be defined within a support team’s service level agreement?
Metrics like number of tickets closed
Average response time for tickets
Time to first response
Areas of service
Availability of service
All of the above
Which of the following are some services you can offer alongside Service Hub specifically? (choose all that apply)
Developing a buyer persona
Setting up ticket properties
Connecting a shared inbox
Setting up live chat
Writing blog articles to attract leads
Creating a knowledge base
Defining KPIs and set up an SLA
True or False? In Service Hub, you have the option to create additional custom ticket properties.
False – Custom properties are only available in Sales Hub.
True – Custom ticket properties are available with HubSpot’s free tools.
False – HubSpot does not allow the creation of custom ticket properties.
True – You can create custom ticket properties though this requires Service Hub Starter.
Fill in the blank: With Service Hub Professional you can automatically send a customer support survey to a customer_________.
when a contact becomes a customer
when a customer re-signs a contract
when you close a ticket associated with a customer
whenever you like
Fill in the blank: Playbooks are part of the Service Hub ____ edition.
HubSpot’s free tools
Service Hub Starter
Service Hub Pro
Service Hub Enterprise
What types of automation are available for Service Hub Professional? (choose all that apply.)
Pipeline Automation
Deal Automation
Ticket Automation
Contact Automation
Quote Automation
In Service Hub Professional and Enterprise, which option(s) do you have for reporting?
Out of the box reports from the HubSpot reporting library
Creation of custom reports
All of the above
None of the above
With which edition of Service Hub can you set goals/targets for your team members, such as the number of tickets closed or average ticket resolution time?
HubSpot’s free tools
Service Hub Starter
Service Hub Professional
Service Hub Enterprise
